Frequently Asked Questions
When will my order ship?
Orders are processed and dispatched within 1–2 calendar days, including weekends and holidays. You'll receive a shipping confirmation email with tracking information once your order ships. Delivery time depends on the shipping service selected at checkout.
How much does shipping cost?
Shipping is calculated at checkout based on the weight and size of your order and your delivery address, so you'll see the exact cost before you pay. Standard shipping is free on orders of $150 or more.
Where do you ship?
We currently ship to addresses within the United States, including APO/FPO/DPO addresses.
How can I track my order?
Your shipping confirmation email includes a tracking link. If you haven't received it within 5 days of placing your order, reach out through our Contact page.
What is your return policy?
You can return eligible items within 30 days of delivery. Items must be unused and in their original condition and packaging. Opened beauty and personal care products, gift cards, final sale items, and personalized items can't be returned. See our full Refund Policy.
How do I start a return?
Contact us through our Contact page with your order number and the item(s) you'd like to return. We'll send you return instructions.
What if my item arrives damaged or incorrect?
We're sorry! Contact us within 7 days of delivery with your order number and photos of the item, and we'll make it right at no cost to you.
When will I receive my refund?
Once your return is received and approved, your refund is issued to your original payment method within 10 business days. Your bank may take a few extra days to post it.
What payment methods do you accept?
We accept all major credit and debit cards, as well as the express payment options shown at checkout. All payments are processed securely.
Can I change or cancel my order?
Contact us as soon as possible through our Contact page. If your order hasn't shipped yet, we'll do our best to update or cancel it.