Shipping policy

Where we ship

We currently ship to addresses within the United States, including APO/FPO/DPO addresses.

Processing time

Orders are processed and dispatched within 1–2 calendar days, including weekends and holidays. You’ll receive a shipping confirmation email with tracking information once your order ships.

Shipping rates

Shipping costs are calculated at checkout based on the weight and dimensions of your order and your delivery address, so you'll always see the exact cost before you pay.

Free shipping

Enjoy free standard shipping on all orders of $150 or more within the United States.

Carriers

We ship with USPS and FedEx. The carrier and service used depend on your order and the option you choose at checkout.

Delivery estimates

Available shipping options and estimated delivery times are shown at checkout. Delivery estimates begin once your order ships and are not guaranteed. Carrier delays, weather, and high-volume periods may affect delivery times.

Order tracking

A tracking link is included in your shipping confirmation email. If you haven't received it within 5 days of placing your order, please contact us at contact@amervelle.com.

Lost or stolen packages

AMERVELLE is not responsible for packages confirmed delivered by the carrier. If your package shows as delivered but you can't find it, please check with neighbors and your local carrier first, then contact us and we'll do our best to help.

Incorrect addresses

Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, email us right away — we'll try to update it before your order ships.