Refund policy
We want you to love your AMERVELLE purchase. If something isn't right, you can return it within 30 days of delivery.
Eligibility
To be eligible for a return, items must be unused, unworn, and in their original condition and packaging, with tags attached and proof of purchase.
The following items cannot be returned:
- Beauty and personal care products that have been opened or used, for hygiene reasons
- Disposable gloves from opened boxes, for hygiene reasons (unopened boxes in their original packaging can be returned within 30 days)
- Gift cards
- Final sale or clearance items
- Personalized or custom items
How to start a return
Email us at contact@amervelle.com with your order number and the item(s) you'd like to return. We'll reply with return instructions. Returns are sent to: AMERVELLE Returns, 937 Farmington Ave, FL 2, Berlin, CT 06037, United States. Items sent back without first requesting a return will not be accepted.
Return shipping
Unless the item arrived damaged, defective, or incorrect, return shipping costs are the customer's responsibility and are non-refundable.
Damaged, defective, or incorrect items
Please inspect your order on arrival. If an item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with photos so we can make it right at no cost to you.
Exchanges
The fastest way to get a different size or color is to return the original item and place a new order.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether it was approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.
If you have any questions, contact us at contact@amervelle.com.